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NewsArchive
01-07-2010, 01:45 AM
Hello,

One of our clients is attempting to install with our new installation built
using SetupBuilder 7, and getting the attached error. Even after disabling
the firewalls and anti-virus software, we still get the same error. The SB7
help basically gives me the same information and suggestion as is listed on
the error (I suppose that's a good thing). This installation works well on
every other client installation I've worked on.

Help!

Regards,

Flint

NewsArchive
01-07-2010, 01:46 AM
Flint,

> One of our clients is attempting to install with our new installation
> built using SetupBuilder 7, and getting the attached error. Even after
> disabling the firewalls and anti-virus software, we still get the same
> error. The SB7 help basically gives me the same information and
> suggestion as is listed on the error (I suppose that's a good thing).
> This installation works well on every other client installation I've
> worked on.
>
> Help!

Unfortunately, there is absolutely nothing you or we can do. It's exactly
what the error message says. The data streams can't be unpacked to the
temporary Windows folder -- so "something" on his machine locks this
process. It's completely out of your or our control.

Friedrich

--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910

SetupBuilder is Windows installation -- "point. click. ship"

-- Official Comodo Code Signing and SSL Certificate Partner

NewsArchive
01-07-2010, 01:47 AM
BTW, if the user downloaded the file, make sure that he did receive a
complete package and does not have a corrupt installer (caused by a download
transmission issue). I assume you have code-signed the installer, so he can
verify the signature by doing this:

1. Right click the setup
2. Select "Properties"
3. Select the "Digital Signatures" tab
4. In the Signature list, select your company and press the "Details" button

If "This digital signature is OK" is reported, then he has a complete
package.

--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910

SetupBuilder is Windows installation -- "point. click. ship"

-- Official Comodo Code Signing and SSL Certificate Partner

NewsArchive
01-08-2010, 01:46 AM
I have begun as 'Default' to add Check Integrity - It makes a lot less
support.

Edvard Korsbęk

NewsArchive
01-15-2010, 01:46 AM
Thanks, Friedrich!

I would have just as soon had him wipe and start over ... but that's my
knee-jerk reaction to everything, so your suggestions are much better.

Regards,
Flint