Uninstall doesn't apprear to remove shorcuts?

[NewsArchive]

After uninstalling, both Desktop & Start/Program shortcut remained....

Steve Bywaters

[NewsArchive]

Steve,

Did SetupBuilder install these Shortcuts? A shortcut is a normal file and
the uninstaller removes it without any problem. There is no installer bug
in this area. I would suggest to check the uninstall log and see what
SetupBuilder created.

If this is a update installation, I think you have one set of shortcuts
(from a Wise, etc. installation) under the Current User and now another set
under All Users.

HTH,

--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910

"point. click. ship" - that's SetupBuilder 6.5
Create Windows Vista ready installations in minutes

-- Official Comodo Code Signing and SSL Certificate Partner

[NewsArchive]

No, SB did install these.
I have confirmation from another user who emailed me about it, questioning
me!

I'll see if I can get his install log.

Steve Bywaters

[NewsArchive]

Then the user overwrote the current Shortcut(s) and during uninstallation,
the uninstaller restored the previously overwritten and backuped one(s)!

No need to get your hands on his uninstall .log.

HTH,

--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910

"point. click. ship" - that's SetupBuilder 6.5
Create Windows Vista ready installations in minutes

-- Official Comodo Code Signing and SSL Certificate Partner

[NewsArchive]

this is what I asked him:

<quote>
* Uninstall SM (leave data ok)
* DELETE the Desktop and Program/Start shortcuts... so it looks like a
virgin machine
* re-install SM
</quote>


So there would be no overwriting of shortcuts!!

Log attached.

Steve Bywaters

[NewsArchive]

I don't see any entry for a Shortcut. The uninstaller can only uninstall
what is in the log.

Friedrich

[NewsArchive]

Exactly!

Log snippet attached.

Steve Bywaters

[NewsArchive]

....and 'yes' - he can see the shortcuts after this installation!

Steve Bywaters

[NewsArchive]

He has just double...triple-confirmed with me:

1) Uninstall SM within "Add or Remove Program"

2) SM shortcut is still exists on the desktop

3) Delete SM shortcut on the desktop manually

4) NO *.log file(s) anywhere in the working directory

5) Reinstall SM 5

6) New shortcut appears on the desktop

7) "Uninst TCS Store Manager 5.log" is now exists in the working directory; and this is the only *.log file existing there.

Steve Bywaters

[NewsArchive]

These are the last log entries:

|014|Software\Marvyn\TCS Store Manager
|018Íñ|ÀÀÀÁ}ðÍðÄ4

IMO, the shortcuts are created after this last entry was logged. I don't
know why logging stopped here and why there is a "|018Íñ|ÀÀÀÁ}ðÍðÄ4" entry.
Because the shortuts are not in the log, the uninstaller cannot remove them.

If you can reproduce this on your machine, just let me know and we'll
investigate it further.

--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910

"point. click. ship" - that's SetupBuilder 6.5
Create Windows Vista ready installations in minutes

-- Official Comodo Code Signing and SSL Certificate Partner

[NewsArchive]

Yes Friedrich.... in fact I noticed it first on my testing PC.
I ignored it... hoped he would too <g>... (but he's more thorough than me!)

Should I email you the script?

Steve Bywaters

[NewsArchive]

Steve,

Perfect <g> Would it be possible to send the script and the binary
installer (if it is too large, provide us with a download link)?

Thanks,
Friedrich

--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910

"point. click. ship" - that's SetupBuilder 6.5
Create Windows Vista ready installations in minutes

-- Official Comodo Code Signing and SSL Certificate Partner

[NewsArchive]

Script & link emailed to you.

Steve Bywaters

[NewsArchive]

Steve,

You have unmarked the "Uninstall" checkbox in the Shortcut
Properties!!!!!!!! Result is that the installer does not log the action.

HTH,

--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910

"point. click. ship" - that's SetupBuilder 6.5
Create Windows Vista ready installations in minutes

-- Official Comodo Code Signing and SSL Certificate Partner

[NewsArchive]

> Steve,
>
> You have unmarked the "Uninstall" checkbox in the Shortcut
> Properties!!!!!!!! Result is that the installer does not log the action.

Friedrich,

OK, with a program so Remarkingly Flexible - it's bound to happen that one
of us will hit the wrong switch and look like a dog chasing it's tail! :-D

Thanks for the great detective work as usual!

David

>
> HTH,


--
From David Troxell - Product Scope 32 PRO - Encourager Software
Clarion Third Party Profile Exchange Online
http://encouragersoftware.com/profile/clarlinks.html
http://www.encouragersoftware.com/
http://www.profileexchanges.com/blog/

[NewsArchive]

David,

> OK, with a program so Remarkingly Flexible - it's bound to happen that one
> of us will hit the wrong switch and look like a dog chasing it's tail! :-D

<G>

>
> Thanks for the great detective work as usual!

Thanks :)

Friedrich

--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910

"point. click. ship" - that's SetupBuilder 6.5
Create Windows Vista ready installations in minutes

-- Official Comodo Code Signing and SSL Certificate Partner

[NewsArchive]

Friedrich 3 Steve 0

Apologies... I never consciously saw that... and to make it worse, I see
that the default is to have it on - so I have obviously clicked on the wrong
thing at some point.

Embarrassed...

Steve Bywaters