Uninstall Survey

[NewsArchive]

Dear group,

I would like to ask my customers a single question when they have completed
their uninstall to capture their uninstallation reasons - a form of feedback
to let me know what is wrong (if anything) with the software.

Rather than redirect the user to webpage to log this information, I would
prefer to do this within the (un)installer.

Any ideas would be warmly welcomed.

Mike W

[NewsArchive]

Mike,

You have several options. For example, display a "Edit Data [Multiple
Line]" dialog and the potential customer can enter his feedback. Then use
the "Post to HTTP Server" script function to send the message to your
server. A CGI script on your server can then process that message (and
forward it to your email etc.).

Our you can write your own DLL (or EXE) and call it from the uninstall
application to handle customer feedback.

Friedrich

--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910

"point. click. ship" - that's SetupBuilder 6.5
Create Windows Vista ready installations in minutes

-- Official Comodo Code Signing and SSL Certificate Partner

[NewsArchive]

Friedrich,

"Uninstall survey" would be a very useful enhancement to SB when you
have a few hours to spare :)

Steve

--
Stephen Wolstenholme Neural Planner Software Ltd

EasyNN-plus. The easy way to build neural networks.

http://www.easynn.com

[NewsArchive]

Hi Steve,

> "Uninstall survey" would be a very useful enhancement to SB when you
> have a few hours to spare :)

Good idea :) The problem is that different developers have different
requirements.

When we have the "Visual Dialog Editor" available, we'll add a demo script
to handle a "Uninstall survey". This can then be used as a template and
developers can modify it to fit their own need.

Friedrich

--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910

"point. click. ship" - that's SetupBuilder 6.5
Create Windows Vista ready installations in minutes

-- Official Comodo Code Signing and SSL Certificate Partner

[NewsArchive]

>Hi Steve,
>
>> "Uninstall survey" would be a very useful enhancement to SB when you
>> have a few hours to spare :)
>
>Good idea :) The problem is that different developers have different
>requirements.
>

All I want is to ask one question and send the answer by email. At the
moment my application asks the question and sends the email but it
would be much more useful in the uninstall.

>When we have the "Visual Dialog Editor" available, we'll add a demo script
>to handle a "Uninstall survey". This can then be used as a template and
>developers can modify it to fit their own need.
>

That would be too much for my one question but I'm sure others would
find it useful.

Steve

--
Stephen Wolstenholme Neural Planner Software Ltd

EasyNN-plus. The easy way to build neural networks.

http://www.easynn.com

[NewsArchive]

Hi Steve,

> That would be too much for my one question but I'm sure others would
> find it useful.

Aha, okay. In this case it's already possible. Just let the user enter his
feedback into a multiple-line text entry field (use an Edit Data [Multiple
Line] dialog) and send the entered data to your server (using the Post to
HTTP Server script function). That's it ;-)

Does this help?

Friedrich

[NewsArchive]

I can't see how this can be done. The help describes the facility but
not how to include it in the uninstall process.

Steve

--
Stephen Wolstenholme Neural Planner Software Ltd

EasyNN-plus. The easy way to build neural networks.

http://www.easynn.com

[NewsArchive]

Hi Steve,

Check out "Uninstall --> Creating a Custom Uninstall" in the Help.

Basically there is a default uninstall script that is included with
your standard installation and this default uninstall script can be
modified and renamed for your specific purposes. Virtually all the
functions are available for the uninstall script including those ones
you need for your purpose as described.

Best Regards,
Geoff Spillane
Data Down Under

[NewsArchive]

OK I give up.

I vreated a new uninstall script. Adding a dialog window is now avaialable
and I cannot see that there is a function to do it. When I say not
available, clicking on Add does nothing in the visualizer.

TIA

John Fligg

[NewsArchive]

Hi John,

> OK I give up.
>
> I vreated a new uninstall script. Adding a dialog window is now avaialable
> and I cannot see that there is a function to do it. When I say not
> available, clicking on Add does nothing in the visualizer.

In the uninstall script, did you add a "Loop Wizard" script function (to
display the dialog)?

Something like the following (see attached screenshot).

You can use all functions (except "Install File") in the uninstall script.

Friedrich

[NewsArchive]

Just testing!

Thanks

John

[NewsArchive]

OK I tried that and get a connection but then receive error 404.

Does the server need to be anything special as the current one cannot run
cgi scripts. I have tried sending pl, htm, html and text files but the
response is the same every time.

An alternative - could there be a way to send an email direct from SB for
these uninstall surveys to avoid the server issue?

Many thanks

John Fligg

[NewsArchive]

Hi John,

You can use freeware CGIs to do this. Most web hosting companies provide
formmail.pl by default.

http://www.interads.co.uk/formmail/

See attached formmail.pl example screenshot.

#1. The SetupBuilder "Post to HTTP Server" script function posts a message
to the web server.

#2. It sends the value of the %FEEDBACK% variable to friedrich (at)
lindersoft (dot) com. You can send whatever you want here. Serial numbers,
maintenance codes, etc.

#3. This is what Outlook Express immediately receives from the server.

What do you think?

Friedrich

--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910

"point. click. ship" - that's SetupBuilder 6.6
Create Windows Vista ready installations in minutes

-- Official Comodo Code Signing and SSL Certificate Partner

[NewsArchive]

Sorry - I am being stupid.

Thanks

John