Problem detecting Internet Explorer using Systen Information script command

[NewsArchive]

Friedrich,

We have one client who fails the Internet Explorer test. So far this has
only affected one PC out of many many many who have used the installer, so I
assume there is something wrong with their Windows install. SB returns an
Internet Explorer version of 1. I have checked the registry entry HKLM -
software - Microsoft - internet explorer - version string and this is set to
6.0.2900.2180, but of course I don't know what SetupBuilder is actually
doing when it performs the IE version test so I am probably not looking in
the right place. The PC is running 2000 Server SP4 with all the latest
windows updates installed
Any ideas?

Regards,

__________________________________
Jeff Botwood
Product Development Manager
Data Design Services Ltd

[NewsArchive]

Jeff,

Friedrich will be back tomorrow.

The GetIEExplorerVersion function checks the following keys:

Key : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer
Value Name: Version

If the above fails (IE prior 3.0), it checks:

Key : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer
Value Name: IVer

Could you please export the above registry key to a .reg file and
send it to support (at) lindersoft (dot) com?

Thanks,

Andrea

Sales and Accounting, Lindersoft
www.setupbuilder.com
1.954.252.3910

"point. click. ship" - that's SetupBuilder 5

[NewsArchive]

Jeff,

Just tested the above on Windows 2003 Server Data Center Edition (sorry, we
don't have 2000) and it worked fine here.

What is the %TEST% result if you use the "Get Registry Key Value" function
to read the Version value on this specific machine?

Variable : %TEST%
Default : 0
Root : HKEY_LOCAL_MACHINE
Registry Key : SOFTWARE\Microsoft\Internet Explorer
Value Name : Version

Perhaps a read registry "access" problem

Thanks,

Andrea

Sales and Accounting, Lindersoft
www.setupbuilder.com
1.954.252.3910

"point. click. ship" - that's SetupBuilder 5

[NewsArchive]

I haven't done this get registry key test with the customer that reported
the problem because it sorted itself after a reboot! Apparently we have had
a few other isolated customers reporting the same issue (where the IE
version is reported as 1), but to be honest I think this is just Windows
being flakey - I have changed my installer so it will continue if the
errorcode is 0

Jeff