Reply to Thread

Post a reply to the thread: Installtion run error: not compatible with version of Windows

Your Message

Click here to log in

What's the name of our main installation product (in uppercase letters), directly followed by the current year?

 

You may choose an icon for your message from this list

Additional Options

  • Will turn www.example.com into [URL]http://www.example.com[/URL].

Topic Review (Newest First)

  • 08-27-2015, 09:14 AM
    BobTaylor

    Re: Installtion run error: not compatible with version of Windows

    I'll check with him today and be sure he turns his virus program off for the download.

    Sorry for the wrong image!

    Bob
  • 08-27-2015, 02:36 AM
    linder

    Re: Installtion run error: not compatible with version of Windows

    Bob,

    I think the customer had a download transmission problem and received an incomplete and/or tampered executable. Let him check the code-signature to see if it is "valid". BTW, in your screenshot I do not see any executable...

    Friedrich
  • 08-26-2015, 04:32 PM
    BobTaylor

    Installtion run error: not compatible with version of Windows

    Using SB 8.5.4754.0

    A customer is trying to install one of my systems and has received a Window's error dialog saying that:
    the program being run is not compatible with his version of Windows. Check computer system to see if you need an X86 or x64 version of the program.

    He says he has Win7 x64 SP1. He is also running Norton but supposedly but in an exception for it.

    Other customs have not had this problem and I tested it without issue.

    Since I have never seen this message I would like to start here for a possible solution.

    Thanks much... Bob

Posting Permissions

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
  •