How long does Comodo take?

Last wednesday I started the validation process. Sent the Bank Statement,
Phone Bill and both accepted. They asked for validation of the webite that
hosts my email. Three times I advised them that I did not own that site but
it was my ISP. It was as though someone there does not understand English.
In desperation I submitted a whois of my main website with my email addy on
that. Now I am on their 'contact' list whatever that means. That was last
Friday my time, Thursday USA time. It is now Monday Australian time. Does
anyone know whether they work 24/7 to satisfy clients needs or they 9-5 like
banks 5 days a week. And how long do they take to issue the certificate?
If I treated my clients like they treat theirs, I would be out of business.
Thanks
Nev

When I was renewing mine in August, I found the most expedient thing was to
use their support ticket system.

First - register at https://support.comodo.com/

Then create a ticket - one of the options for Problem Description is "I have
ordered my certificate but not yet received it"

I did that, and attached PDF copies ot my business license and business bank
statement.
I submitted the ticket on a Sunday, and on Monday got a "pick up your
certificate" email from them.

HTH

Jane

Hi Jane
Yep, I have a ticket in motion and that is where the problem lies. But I'll
log on again and give another stir.
Thanks
Nev

Hi Neville,

If it's any consolation:

> it was my ISP. It was as though someone there does not understand English.

I don't think anyone there does - I have a suspicion that this is just a
computer that parses emails coming in and gives a random reply lossly based
on the subject in the email. If I remember correctly they tell you not to
ask more than one question pr. email which supports my suspicion.

You never get a reply from the same person more than once - although I
actually did managed to get the same person TWICE last time because I gave
them a piece of my mind - that seemed to get someone on the line that
actually had bit of a clue how the real world works;)

> If I treated my clients like they treat theirs, I would be out of business.

We all would!

Unfortunately I understand they are about the best of the bunch so it pays
to chant repeatedly "Patients is a virtue" for the week or so that it takes
to get through this. I'd much rather have a root canal than deal with
certificates. Actually that operation seems blissfully painless compared to
certificates;)

Best regards,

--
Arnór Baldvinsson - Icetips Creative, Inc.
Port Angeles, Washington
www.icetips.com - www.buildautomator.com

Icetips product subscriptions at http://www.icetips.com/subscribe.php

Thanks Arnor.
Had a root canal done last year and that wasn't painful at all. Well, after
the anesthetic!
I'm waiting and hoping that it doesn't finish up with international calls to
get it resolved.
Thanks mate
Nev

OK. Got it at last! Automatically installed by Lindersoft. Now I have to
find it to back it up.
Nev

"it" should be two files:
something.spc
something.pvk

plus, of course, the password you used when you applied for the certificate.

Jane Fleming

Thanks Jane
I'll do a search.
Nev

Neville,

Sorry if this is old news but I haven't really been following this thread. If
you obtained our certificate on a Vista machine you will have to export it and
then do some post-processing to obtain the spc and pvk files.

- Kelly

Thanks Kelly
Luckily it was an XP3 machine.
Nev