Problem detecting Internet Explorer using Systen Information script command

Friedrich,

We have one client who fails the Internet Explorer test. So far this has
only affected one PC out of many many many who have used the installer, so I
assume there is something wrong with their Windows install. SB returns an
Internet Explorer version of 1. I have checked the registry entry HKLM -
software - Microsoft - internet explorer - version string and this is set to
6.0.2900.2180, but of course I don't know what SetupBuilder is actually
doing when it performs the IE version test so I am probably not looking in
the right place. The PC is running 2000 Server SP4 with all the latest
windows updates installed
Any ideas?

Regards,

__________________________________
Jeff Botwood
Product Development Manager
Data Design Services Ltd

Jeff,

Friedrich will be back tomorrow.

The GetIEExplorerVersion function checks the following keys:

Key : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer
Value Name: Version

If the above fails (IE prior 3.0), it checks:

Key : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer
Value Name: IVer

Could you please export the above registry key to a .reg file and
send it to support (at) lindersoft (dot) com?

Thanks,

Andrea

Sales and Accounting, Lindersoft
www.setupbuilder.com
1.954.252.3910

"point. click. ship" - that's SetupBuilder 5

Jeff,

Just tested the above on Windows 2003 Server Data Center Edition (sorry, we
don't have 2000) and it worked fine here.

What is the %TEST% result if you use the "Get Registry Key Value" function
to read the Version value on this specific machine?

Variable : %TEST%
Default : 0
Root : HKEY_LOCAL_MACHINE
Registry Key : SOFTWARE\Microsoft\Internet Explorer
Value Name : Version

Perhaps a read registry "access" problem

Thanks,

Andrea

Sales and Accounting, Lindersoft
www.setupbuilder.com
1.954.252.3910

"point. click. ship" - that's SetupBuilder 5

I haven't done this get registry key test with the customer that reported
the problem because it sorted itself after a reboot! Apparently we have had
a few other isolated customers reporting the same issue (where the IE
version is reported as 1), but to be honest I think this is just Windows
being flakey - I have changed my installer so it will continue if the
errorcode is 0

Jeff