SB7 - Runtime error: Error Code#: 0005:000998

One of our customer encountered the following error while installing our (SB7 made) application into his system:

"This application has encountered a problem and needs to close. Please contact the vendor of this product with the error code below for support.

The most likely cause for this error is having too high of a security level on your PC. Please disable your virus and/or anti-spyware protection as well as your firewall during this installation.

Error Code#: 0005:000998"


The customer runs windows XP. We already tried deactivating his antivirus before installing. He doesn't seems to use any antispyware.

Any help/suggestion would be greatly appreciated.


Thanks.

Hello,

This error means that the LoadLibrary Windows API failed with error code 998 (ERROR_NOACCESS).

I would suggest to make sure that he did not have an incomplete setup.exe (e.g. let him check the code-signature).

Other that that, there is not much you can do. It's not caused by your setup.exe.

Does this help?

Friedrich

BTW, if the setup.exe is valid, I think that an over-protective "security program" on his machine locks your setup.exe execution. Even if the customer tells you that he does not have such a thing installed on his machine, I would recheck it to be on the safe side.

Hope this helps.

Friedrich