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I'm beginning to feel a bit stupid, but I can see no way of ordering a
Personal CSC via the link from Lindersoft.
Once I click on the 'Order Now' button I am at comodo with a process
that requires 'Your Corp Details'. And so it goes. Then they want to
validate us as a business, which we are not operating these days.
And they can't convert an order for a Business CSC to a Personal one, I
have checked!
If anyone else has done this I'd appreciate some guidance.
Thanks.
John Newman
C11
Hi John -
I haven't ordered a personal one, but perhaps you could try the "chat"
option on the support ticket page for guidance on how to proceed. I
was told that the process will entail a face-to-face validation with a
notary. I don't know if it's the same face-to-face instructions that I
had to do for my EV certificate, but you can check my recent comments
in this NG for what I was told to use.
Unless someone in the chat session knows how to salvage your order,
you can ask for a refund on your first order by using the support
ticketing system. https://sectigo.com/support-ticket. Notice the
"Refunds" option on the "Reason for Ticket" dropdown. It took several
days before they responded to my refund request, but it did happen.
Jeff Slarve
www.jssoftware.com
Ones and Zeros are my Heroes
> I haven't ordered a personal one, but perhaps you could try the "chat"
> option on the support ticket page for guidance on how to proceed.
Thanks, good idea.
> I was told that the process will entail a face-to-face validation with
a
> notary. I don't know if it's the same face-to-face instructions that I
> had to do for my EV certificate,
I believe it is. Even though all the links to the doc mention EV, the
doc itself doesn't!
> Unless someone in the chat session knows how to salvage your order,
> you can ask for a refund on your first order by using the support
> ticketing system. https://sectigo.com/support-ticket. Notice the
> "Refunds" option on the "Reason for Ticket" dropdown. It took several
> days before they responded to my refund request, but it did happen.
I have tried this, and yes it is taking a while, but you have encoureged
me to think it might work.
Thanks again Jeff.
John Newman
C11