Re: Ping Friedrich Linder
> Friedrich,
>
> Please be on the lookout for a private email about Comodo Certificate
> problems.
> I ordered it on Oct 2 and still have not recieved it.
Bo,
It's unfortunate, but not uncommon, to have problems with the Comodo
certificate process, but most can successfully resolve their problems
through the support section.
https://support.comodo.com/
Hopefully, your problem will be resolved soon. Take heart, a number of
Clarion developers have been through the process, had problems, and support
did resolve our certificate issues.
David
--
From David Troxell - Product Scope 7 - Encourager Software
Clarion Third Party Profile Exchange Online
http://encouragersoftware.com/profile/clarlinks.html
http://www.encouragersoftware.com/
http://www.profileexchanges.com/blog/
Re: Ping Friedrich Linder
Bo,
I have received your email.
--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910
"point. click. ship" - that's SetupBuilder 6.6
Create Windows Vista ready installations in minutes
-- Official Comodo Code Signing and SSL Certificate Partner
Re: Ping Friedrich Linder
David,
> It's unfortunate, but not uncommon, to have problems with the Comodo
> certificate process, but most can successfully resolve their problems
> through the support section.
That is an understatement. We are still hoping for some joy.
Been fighting with their call in support department for about 2 weeks.
They resent the Comodo certificate several times.
To where is a real question !!!!!!
It was not sent to my registered email address.
I asked them to whom are they really sending it.
Then they claimed to have been sending to Lindersoft as it was purchased
thru his website as a 3rd Party.
Frederich never got them either.
Makes me wonder who did get them.
Now they promised to straighten out the email address and resend.
We shall see.
It is almost funny a company such as this has this many problems if
it wasn't such a PITA!!!!
The support section is trying to be helpful, are a bit dismissive, and seem
to be partially neutered.
Best regards,
Bo
Re: Ping Friedrich Linder
Bo,
Of course, there is absolutely no excuse for a two week delay. But
unfortunately, it always depends on the employee who is responsible for
issuing your certificate. Human errors, the so-called "human factor", are a
major reason why things like this happen. All WebTrust companies follow the
same rules. Comodo is the 2nd largest WebTrust Compliant Certification
Authority and their support is usually excellent. But they are processing
quite a few thousand certificates per hour! So things like this can happen
and it is most often a human element to blame.
Typically it takes 1-2 business days to issue a new certificate. I know
that two of our (U.S. based) customers received their certificates within 4
hours yesterday. But again, there is no excuse for a two week delay.
Please keep us posted.
Friedrich
Re: Ping Friedrich Linder
Hi Bo,
>It was not sent to my registered email address.
Just because you didn't receive it doesn't mean it wasn't sent, it
just means you didn't receive it. Email is not very reliable any
more:(
>The support section is trying to be helpful, are a bit dismissive, and seem
>to be partially neutered.
I had problems with their site when I bought the certificate, but the
support got it strightened out in a few days. They were helpful and
re-issued the certificate and everything worked.
I have to admit though, that their website etc. leaves a lot to be
desired when it comes time to purchase. It was not clear at all what
was needed where during the entry phase, which made me miss the thing
where you select the file to download to your machine (the key file if
I remember correctly) so I never got it. They never were able to send
it to me so I had to re-purchase and then send them the order number
and they cancelled it<g>
Best regards,
Arnór Baldvinsson
Icetips Creative, Inc.
San Antonio, Texas, USA
www.icetips.com
Subscribe to information from Icetips.com:
http://www.icetips.com/subscribe.php
Re: Ping Friedrich Linder
Arnor, and all
> Just because you didn't receive it doesn't mean it wasn't sent, it
> just means you didn't receive it. Email is not very reliable any
> more:(
>>It was not sent to my registered email address.
They are trying to straighten that out. I have yet to receive it.
> I have to admit though, that their website etc. leaves a lot to be
> desired when it comes time to purchase. It was not clear at all what
> was needed where during the entry phase, which made me miss the thing
> where you select the file to download to your machine (the key file if
> I remember correctly) so I never got it. They never were able to send
> it to me so I had to re-purchase and then send them the order number
> and they cancelled it<g>
Hmmmmm! I had missed that too. I asked them about a week ago.
The support department told me it is included in the certificate if you
don't
download it. I told them I did not download a separate key.
Is that correct??
Do I have to jump thru some more hoops to get a separate key???? :-(
Do we need a separate key to use it with Setupbuilder?
Any body get by without the separate Key?
Best regards,
Bo
Re: Ping Friedrich Linder
Bo,
> Do we need a separate key to use it with Setupbuilder?
> Any body get by without the separate Key?
I think you can export from Internet Explorer to a .pfx file.
SetupBuilder can work with both pvk/spc and pfx files. The following two
links should help:
http://www.lindersoft.com/forums/sho...2237#post12237
http://www.lindersoft.com/forums/sho...highlight=.pfx
Friedrich
--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910
"point. click. ship" - that's SetupBuilder 6.6
Create Windows Vista ready installations in minutes
-- Official Comodo Code Signing and SSL Certificate Partner
Re: Ping Friedrich Linder
Et all,
Nobody confirmed using it without the key, and have no clue how to find the
files needed to possibly move it to another development machine when it is
time.
I finally got the link thru an alternate email address, that Comodo was
reluctant to do. My Isp provider claims to have no spam filters, etc. No
white list, but Comodo stuff not coming thru.
Got a link that, upon going to the website, said it installed successfully
on my computer, but I can find no trace in the drive or registry of any
changes.
Looks like I have to do it all over again with downloading the key. :-(
What a FPITA !!!
Best regards,
Bo
Re: Ping Friedrich Linder
Bo,
Did you try to export it via Internet Explorer?
Internet Options -> Content -> Certificates
Friedrich
--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910
"point. click. ship" - that's SetupBuilder 6.6
Create Windows Vista ready installations in minutes
-- Official Comodo Code Signing and SSL Certificate Partner