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Type: Posts; User: bagofgloom

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    Re: Issues with files being removed after reboot.

    If you are referring to the "Wow6432Node" delete of the registry entry that was removed like I stated in a previous reply.

    It does get into the code because %PREVIOUSVERSION% is correct and the...
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    Re: Issues with files being removed after reboot.

    Thanks. Can you see anything wrong with how I am using %PREVIOUSVERSION%? It does not work for us. If the product is currently installed in directory A and we want to install to directory B. The...
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    Re: Issues with files being removed after reboot.

    Sorry for the delay I needed to research log files from source control to see when and why we removed the backup folder. The decision to delete the backup folder was done in 2013 when we changed the...
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    Re: Issues with files being removed after reboot.

    I emailed the files and a link to the installer. On Nov. 5th. I have not received a response yet.
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    Re: Issues with files being removed after reboot.

    I received permission to send the script and the exe. Where do I send it?
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    Re: Issues with files being removed after reboot.

    This is not a silent installation. Even if a reboot was required it still would not put the files back correctly. The "BACKUP" path does not exist. In the case of an uninstall only the whole...
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    Issues with files being removed after reboot.

    In the past month the installer we have been using for years started writing files out to PendingFileRenameOperations to be renamed. Outside of adding a new side image no other changes have been...
  8. Re: Minimize installer to task bar restore issues.

    Sorry for the late reply I have been away on business.

    Yes I can recreate this issue at will but it has to be done at the right time. It only happens if a Wait Dialog box is open and I minimize it...
  9. Minimize installer to task bar restore issues.

    Some of our users have experienced an issue when minimizing the installer to the task bar. This only seems to be an issue on Windows 7. None of our end users are using Windows 8.

    Once the...
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    Re: Installation Path

    I am getting ready to release a new install this week so any help would be appreciated.
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    Re: Installation Path

    Sorry I have been out of town. The script you supplied worked perfectly. However I still cannot figure out why mine is not removing the folders. It looks identical to yours. I must be doing something...
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    Re: Installation Path

    We do not have a custom uninstall. The issue was with the log file. The wrong one was being used. Thanks.

    The uninstall now removes everything in the folders but is not removing the application...
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    Re: Installation Path

    I also tried using the Run Command Line. Same issue. Everything is left behind except for the uninstaller exe. I have verified the path is correct however I am not sure why nothing is getting...
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    Re: Installation Path

    The uninstall runs right after they have answered all of the dialog boxes.

    I don't use %_SB_INSTALLDIR% because I am wanting to install the application in a totally different directory. That is...
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    Re: Installation Path

    Using Detect Previous Version... appeared to work but after further inspection it left everything in the old folder except for the uninstall exe. This has never happened before. Usually it does a...
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    Re: Installation Path

    On a side not how do I change the Author? I have removed the Technologies from the end of the company name but the MSI Summary Information Stream still has Technologies at the end of the Author.
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    Re: Installation Path

    Yes. That is exactly what I am looking for. Thanks.
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    Installation Path

    Currently our application is uninstalled and reinstalled every time a new version is sent out. This is done by checking to see if a previous version is installed.

    Is there a way to determine where...
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    Re: Top banner bitmap size.

    Thank you.
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    Top banner bitmap size.

    What is the recommended size of the top banner bitmap? The current bitmap I wish to use is currently too big (2370x360). When re-size (75x11) the bitmap and maintain aspect ratio it still does not...
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    Re: Downloading Files (HTTP) issues.

    At no point in time did I ever say there was bug. I simply stated that Download Files using an FTP path worked and now it doesn't. As you can see from the screen shot below I do not use an HTTP path...
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    Downloading Files (HTTP) issues.

    Somewhere between version 7.0.2680 and 7.5.3378 Downloading Files (HTTP) has stopped working for us. We never used an HTTP site to download files we used an FTP site.

    To prove this I uninstalled...
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    Re: Uninstaller missing.

    I will give that a try. Thanks.
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    Re: Uninstaller missing.

    If you wanted the current SetupBuilder Version I am on Version: 7.2.3015. I will check if it is a UAC-aware install but my guess would be no. All of our protection software is the same we use...
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    Uninstaller missing.

    Recently my company started upgrading to Windows 7. During this upgrade process we noticed that the Uninstaller sometimes would not be in the installation folder. The log however was. This does not...
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