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Thread: The version of this file is not compatlble......

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  1. #1

    Default The version of this file is not compatlble......

    What is this error and why dp I get it on one machine and not another?
    (both Win7x64)

    Even if I run-as admin it fails to find itself....

    What gives?

    Paul Macfarlane

  2. #2

    Default Re: The version of this file is not compatlble......

    using 7.2.2943 - and creating a 32 bit or 32/64 hybrid installer.....

    Paul Macfarlane

  3. #3

    Default Re: The version of this file is not compatlble......

    >
    > using 7.2.2943 - and creating a 32 bit or 32/64 hybrid installer.....
    >

    Why do you create a hybrid installer. Do you ship a 64-bit version of your
    product?

    Friedrich

  4. #4

    Default Re: The version of this file is not compatlble......

    I tried it just because of this error. Don't normally do that and not
    it's not 64bit software.

    Paul Macfarlane

  5. #5

    Default Re: The version of this file is not compatlble......

    > I tried it just because of this error. Don't normally do that and not
    > it's not 64bit software.

    Aha, okay.

    Friedrich

  6. #6

    Default Re: The version of this file is not compatlble......

    > What is this error and why dp I get it on one machine and not another?
    > (both Win7x64)
    >
    > Even if I run-as admin it fails to find itself....
    >
    > What gives?

    I assume it's some kind of protection software product issue or the
    downloaded file is corrupt.

    Check if the code-sign certificate is valid to make sure the setup.exe is
    not corrupt.

    Friedrich

  7. #7

    Default Re: The version of this file is not compatlble......

    BTW, if you have not code-signed the file, create a CRC-32 for the files and
    compare the values on the different machines. And sometimes, the file-size
    is already an indicator for a corrupt download or transfer.

    But a code-signature is the best and easiest way to check it.

    Hope this helps.

    Friedrich

  8. #8

    Default Re: The version of this file is not compatlble......

    I did code-sign it but the cert is missing on the test download. Hmm....

    Paul Macfarlane

  9. #9

    Default Re: The version of this file is not compatlble......

    Hi Paul,

    >
    > I did code-sign it but the cert is missing on the test download. Hmm....
    >

    Then this machine has an incomplete download and the setup.exe is corrupted
    (transmission problem).

    Friedrich

  10. #10

    Default Re: The version of this file is not compatlble......

    Beyond checking the cert (which most end users won't think to do), I really
    suggest you also enable the installer integrity check.
    If it doesn't find its fingers and toes, the installer will refuse to run.

    Jane

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