Hi Drew,

Unfortunately, you cannot do anything except asking that people to recompile
the installation images with SetupBuilder 6.5 Build 1876. About 93% of all
SetupBuilder customers have a current maintenance subscription to get free
SetupBuilder updates, so it should not be a problem.

The main problem is that not all Vista users receive this error. So it's
possible that your program vendor cannot reproduce the installation issue.
It only happens on VERY few Vista machines (depends on the Vista edition and
patch release, installed language packs, and more).

I am sure that VERY few people with Vista have ever noticed this problem.
We sent a source code demo to Microsoft and they fixed it immediately in
Windows Server 2008 (took only two days), but I think it's harder to fix it
with all the different Vista editions. That's why we have developed a
permanent workaround in SetupBuilder.

Friedrich

--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910

"point. click. ship" - that's SetupBuilder 6.5
Create Windows Vista ready installations in minutes

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