Group Policy interfering with install

[NewsArchive]

Hi All,

My customer complained that my application did not install properly.
Their system is Windows 7 - 64Bit. I can't be certain which version of
SetupBuilder was used to compile the EXE but this particular installer
has been working just fine for over a year with no problems, including
many 64 Bit Win 7 machines.

I did a remote support session with my customer and this is what I found.

1. All files were successfully installed into the correct folder
2. My installer asks for permission to add an icon/link on the desktop
3. Answered "Yes" but link and icon failed to install
4. SetupBuilder should create 1 main item on the "Start Menu" and 8 sub
menus beneath the main menu. Only 2 of the 8 were installed.

There was no message or any indication that the install was unsuccessful
except for the fact the desktop icon failed to appear.

I right clicked on the SetupBuilder installer and selected "Run As
Administrator" just to see if that made any difference. The attached
message is what I received back from the OS.

Does anyone have any idea why SetupBuilder was denied the privilege of
adding the desktop icon and 6 menu items? The customer has had no
problem installing software from other vendors.

I have instructed the customer to contact whom ever set that policy up
on their computer and get it changed but I would really like to find out
*why* SetupBuilder was not allowed to complete the install properly.

What can I do in my installer to either detect the denial or better yet,
force the install to complete correctly?

--
*Regards*,

Lee
www.cya2day.com
CYA - Computerize Your Assets Don't Leave Home Without One