One of our customer encountered the following error while installing our (SB7 made) application into his system:

"This application has encountered a problem and needs to close. Please contact the vendor of this product with the error code below for support.

The most likely cause for this error is having too high of a security level on your PC. Please disable your virus and/or anti-spyware protection as well as your firewall during this installation.

Error Code#: 0005:000998"

The customer runs windows XP. We already tried deactivating his antivirus before installing. He doesn't seems to use any antispyware.

Any help/suggestion would be greatly appreciated.