Hi Jane,

> Did they ask you for a phone number in the chat, or go by some number they
> looked up somewhere?

They have used the number from the WHOIS record (and they perform callback
only to the number listing in online directories).

For example:

http://www.numberway.com/,
http://world.192.com/

First, I sent an email to their support. But after two hours of waiting for
a callback, I decided to open a LiveChat session. Two minutes later I had
my certificate ready-to-sign <g>

From the transcript of the chat:

---

Martin: Just a moment please , let me check the order status

Martin: shall we make a call now ?

Hi, this is Friedrich Linder: Yes, please :-)

Martin: Sure

Martin: Done

---

Friedrich