I re-read your post.

Or is this a "patch" from another software vendor (and you are not the developer)? Perhaps this vendor did not update the installs to support UAC (User Account Control) for Vista and later!? You need an UAC-aware install to support modern Windows operating systems. The latest SetupBuilder 10 is fully Windows 10 and Server 2016 compliant (both 32-bit and 64-bit).

Friedrich