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Thread: Installation errors

  1. #1
    Unregistered Guest

    Default Installation errors

    Hi Friedrich,

    we're getting increasing complains about failed installations from our customers.

    Error message: 0001:000-4 --> Can't get read access to the application loader.

    Any ideas?

    Regards

    Gunnar

  2. #2
    Join Date
    Mar 2004
    Posts
    4,260

    Default Re: Installation errors

    Hi Gunnar,

    Error 0001:000-4 means that the installer stub loader was unable to unpack the decompression library into the temporary setup folder. The CreateFileA Windows API returns INVALID_HANDLE_VALUE in your case. It's very well possible that protection software systems "block" your installs (e.g. caused by a false-positive on your images and/or your code-signing certificate). You can try to check this on VirusTotal.com. But it has nothing to do with SetupBuilder. The installer stub loader (and the decompression component) did not change for years.

    And please make sure that your code-signing certificate has a "good" reputation. Use "dual" SHA-1/SHA-2 code-signing for maximum backward compatibility and to minimize false-positives.

    Hope this helps a bit.

    Friedrich

  3. #3
    Join Date
    Mar 2004
    Posts
    4,260

    Default Re: Installation errors

    Another quick idea: make sure these customers have received a valid setup.exe (and your issue is not caused by a download transmission issue). If this happens, let them check the validity of the code-signature.

    Friedrich

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