Using SB 10.0.5710 on Windows 7/10

I have been creating web update doing this for many for many years but I am fighting an issue with some customers. I build a web update project, add the files that need to change build it anbd upload.

When my program sees the new build it downloads and installs fine (everything works here). But I have had some customers install the update and the main program shot cuts go away, Windows Programs menu and desktop. I do not send the entire Program Files shortcut structure for the program with the updates, but now it appears I do to avoid this issue.

So first, what am I not setting in the install package to prevent this or am I running into virus program issues.

Thanks much in advance.