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  1. #1

    Question File cannot be found yet it can be found

    More than half the time I build a web deployable install, I end up with error messages about files not being found or corrupt files despite the fact that there are no error messages during the upload process from SB 10 to the server.

    Here's a video showing yet another example of an erroneous error message displayed by a SB install:

    https://youtu.be/x_BfgiOUWow

    I am using SB Version: 10.0.5452

  2. #2

    Default Re: File cannot be found yet it can be found

    Here's another issue that I encounter with the installer:

    Name:  2018-08-29_11-09-31.jpg
Views: 285
Size:  103.5 KB

  3. #3
    Join Date
    Mar 2004
    Posts
    4,307

    Default Re: File cannot be found yet it can be found

    What kind of resolution and text size are you running? Windows handles the "resizing" of the dialogs, there is not any custom code involved.

    Friedrich

  4. #4

    Default Re: File cannot be found yet it can be found

    250% scaling on Windows 10-64 with LG Electronics 4K UHD IPS 32" Screen LCD Monitor (32MU99-W)

    None of the other "pages" of the installer show any problems (other than the bottom hanging portions of letters get chopped off for the file names being downloaded and installed).

  5. #5
    Join Date
    Mar 2004
    Posts
    4,307

    Default Re: File cannot be found yet it can be found

    Hello,

    please try it again with the default font type/site.

    Does this make any difference?

    Friedrich
    Attached Images Attached Images  

  6. #6

    Default Re: File cannot be found yet it can be found

    I don't have any font called "MS Shell Dlg:8". My font is "Microsoft Sans Serif:9"

  7. #7
    Join Date
    Mar 2004
    Posts
    4,307

    Default Re: File cannot be found yet it can be found

    The default one (when you create a new project) is "MS Shell Dlg:8". Please delete your font and size and this will reset it.

    Friedrich

  8. #8

    Default Re: File cannot be found yet it can be found

    Please delete your font and size and this will reset it.
    I have done as you've instructed, but now the font is so small it is barely legible. See below:
    Name:  2018-08-31_11-23-50.jpg
Views: 258
Size:  83.1 KB

  9. #9

    Default Re: File cannot be found yet it can be found

    Moreover, the gray rectangular area is still visible on the right side of the next to last window.Name:  2018-08-31_11-50-08.jpg
Views: 284
Size:  75.5 KB

  10. #10
    Join Date
    Mar 2004
    Posts
    4,307

    Default Re: File cannot be found yet it can be found

    Hello,

    unfortunately, we can't reproduce this display issue on any of our machines Not even on machines with support for 4K. Would it be possible for you to send a screenshot from your display configuration (including scale factor, etc.)? I have opened a ticket for your issue.

    UPDATE: we can reproduce this "Installation Progress Dialog" issue on a Surface Book now. Thank you for bringing this to our attention. Item in review.

    Friedrich

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