Yep, I've seen the FAQ on this topic

My guess is that this failure (the load failure / access denied) is happening when the installer tries to dynamically load our Clarion DLL (which does some license checking). The results of this attempt do not change despite the user disabling their AV. We do have a fairly recently updated code signing cert, so that could be a tangent as well.

Even with Webroot and Windows Defender disabled, the 0002:0005 error persists.

What other escape routes out of this situation are there, outside of complete removal of the AV tools or delivering a ZIP? Obviously, neither are particularly desirable.

Thanks in advance,