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Thread: Error 0007:00011

  1. #1

    Default Error 0007:00011

    Getting a couple error messages when running our install on a win
    server 2012R2. We are using the latest version of SB 10.

    AntiVirus has been turned off for the install and had the same result.

    Anything else to try?

    Thanks

    Eddie Sizemore
    Attached Images Attached Images   

  2. #2

    Default Re: Error 0007:00011

    Ok, so, did you do what they wanted you to in the message?

    Dan Scott

  3. #3

    Default Re: Error 0007:00011

    Yes, the AV and firewall have been disabled.

    Eddie Sizemore

  4. #4

    Default Re: Error 0007:00011

    You're set up for RequireAdministrator?

    Jeff Slarve
    www.jssoftware.com

    Ones and Zeros are my Heroes

  5. #5

    Default Re: Error 0007:00011

    Yes, we have RequireAdministrator set and we are getting the UAC
    prompt. This install script has been used for many years and we are
    just now getting the issue at one location.

    We tried to reinstall the current version and it also has the issue
    now but did work in the past on the same PC.

    Eddie Sizemore

  6. #6

    Default Re: Error 0007:00011

    Temp drive exists?
    Temp drive read and writeable?
    Drive space on the temp drive folder?

    Jeff Slarve
    www.jssoftware.com

    Ones and Zeros are my Heroes

  7. #7

    Default Re: Error 0007:00011

    Eddie,

    > Getting a couple error messages when running our install on a win
    > server 2012R2. We are using the latest version of SB 10.
    >
    > AntiVirus has been turned off for the install and had the same result.
    >
    > Anything else to try?

    I have attached a screenshot from the CHM documentation.

    Friedrich
    Attached Images Attached Images  

  8. #8

    Default Re: Error 0007:00011

    BTW, are you using a new code-signing certificate? It's a typical
    "false-positive" issue. "Something" (most likely a protection software
    product) on this machine "locks" the component and LoadLibrary fails with an
    "access denied" error.

    Friedrich

  9. #9

    Default Re: Error 0007:00011

    We did have to renew our cert a month or so ago. They were able to
    install this morning. The customer had to reinstall their AV program
    Cylance. Turning it off was not allowing the install but a reinstall
    fixed the issue.

    Eddie Sizemore

  10. #10

    Default Re: Error 0007:00011

    Eddie,

    > We did have to renew our cert a month or so ago. They were able
    > to install this morning. The customer had to reinstall their AV
    > program Cylance. Turning it off was not allowing the install but
    > a reinstall fixed the issue.

    Perfect! Thanks for the update.

    Friedrich

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