> I haven't ordered a personal one, but perhaps you could try the "chat"
> option on the support ticket page for guidance on how to proceed.


Thanks, good idea.


> I was told that the process will entail a face-to-face validation with
a
> notary. I don't know if it's the same face-to-face instructions that I
> had to do for my EV certificate,


I believe it is. Even though all the links to the doc mention EV, the
doc itself doesn't!


> Unless someone in the chat session knows how to salvage your order,
> you can ask for a refund on your first order by using the support
> ticketing system. https://sectigo.com/support-ticket. Notice the
> "Refunds" option on the "Reason for Ticket" dropdown. It took several
> days before they responded to my refund request, but it did happen.


I have tried this, and yes it is taking a while, but you have encoureged
me to think it might work.


Thanks again Jeff.


John Newman
C11