Hi John -

I haven't ordered a personal one, but perhaps you could try the "chat"
option on the support ticket page for guidance on how to proceed. I
was told that the process will entail a face-to-face validation with a
notary. I don't know if it's the same face-to-face instructions that I
had to do for my EV certificate, but you can check my recent comments
in this NG for what I was told to use.

Unless someone in the chat session knows how to salvage your order,
you can ask for a refund on your first order by using the support
ticketing system. https://sectigo.com/support-ticket. Notice the
"Refunds" option on the "Reason for Ticket" dropdown. It took several
days before they responded to my refund request, but it did happen.

Jeff Slarve
www.jssoftware.com

Ones and Zeros are my Heroes