certificate fail and checksum fail on download

[NewsArchive]

Hi Ray,

> Even though it may not be our fault, it's our fault.

We've been in this long enough to know that it is ALWAYS our fault, even
if it was the customer who unplugged the computer and crashed
everything<g>

Best regards,


--
Arnor Baldvinsson
Icetips Alta LLC

[NewsArchive]

Every now and again a customer will call on the phone and tell me their
computer is getting an error and won't boot up. Way back when we'd get
people calling us to tell us about the 'blue screen of death'.

And with this project, early on we were helping people setup their
LAN's. We found that's all we were doing. Fortunately one of our
customers had a computer guy that knew how to setup a network. He's
totally independent and we send our customers to him to get their
networks setup.

It took us a while to train our customers that we don't do network
setup, but it was easier because we had a guy that did it. So he's
making money, and we're less burdened.

Ray Rippey
VMT Software

[NewsArchive]

> It took us a while to train our customers that we don't do network
> setup, but it was easier because we had a guy that did it. So he's
> making money, and we're less burdened.

That's one of the smartest decisions you ever made.

Back when I was in the hardware business we had a working relationship with
a top accounting firm that also sold high end accounting software.

They sent us all their business (and recommended us to everyone).

They had no hardware headaches and we made a lot of money from the
relationship.

When we first entered into a gentleman's agreement with them the owner of
the company said that as long as we took care of their customers they would
use us.

He also stipulated that he never, ever, ever, ever wanted to hear the words
PRINTER DRIVER from any of our people under any circumstance!

So that was one of the most important things we had to train all our techs
on<g>.

:-)

Charles

--
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[NewsArchive]

> That's one of the smartest decisions you ever made.

Two rules I have learnt if you can do so:

[1] Never touch a network.

[2] And now get your clients into the cloud as soon as you can so that
you escape IT techies and network issues. The he says she says vanishes.

We are starting to do the latter - it is like a breath of fresh air.

Andre Labuschagne

[NewsArchive]

For me, one of the biggest problems I would face (going to an online
system) would be when I make a change, and everyone gets it all at once,
and I published a bug.

Very scary.

Currently I put out the downloads and people update slowly. I have some
that update right away and so updates trickle out. If I have a bug
(which I'll admit, I've had a few), then I find it before it becomes a
problem for hundreds of businesses.

I'll need to figure that out first.

Ray Rippey
VMT Software