Hi Tim,

the plain ASCII text or RTF files are displayed in a standard Windows RichEdit text control. This is a standard (core) control in Windows.

The installer tries to load "RICHED32.DLL" first and if this fails (for whatever reason; e.g. user is running a Windows XP or older OS) it tries to load "RichEd20.DLL".

Both LoadLibrary actions fail on your customers machine.

Friedrich