Hi Tim,

IIRC, it might be caused by an incompatibility in the Windows core component when using Word to generate the .rtf.

See this:

http://www.lindersoft.com/forums/sho...dpad#post44843

But if it is only ONE customer, then it's a problem on his machine. The installer tries to load whatever Windows (core) RTF control is available on a machine. If none can be loaded (e.g. locked by an anti-virus product or caused by a damaged Windows install) then the installer displays this error message. The developer of the application can't fix or work-around it.

Friedrich