Code-signing certs: June 1 deadline reminder

[NewsArchive]

Hi Ray,

On 4/24/2023 17:54 PM, Ray Rippey wrote:
> I had the same issue. They couldn't access the site for Oregon and I
> had to print it to a PDF.
>
> There is nothing that I couldn't fake including the selfie with the
> license. When I first did this with Comodo, I had to sign up with the
> BBB and some other thing. It was much more rigorous. Whatever. I got
> it done and have my code and it worked in Setupbuilder. That's all I
> care about. I had to call them for everything else even after they
> confirmed all my stuff. I guess they like getting called on the phone.
> Not sure if it's their online software or just their operators, but
> they need some serious improvement.

Agreed! I got the phone verification call this morning. Went to
voicemail (was otherwise occupied) and I could barely understand the
message. I posted on my ticket asking for more information and got a
second call and got a code. Called back and after trying to figure out
how to get through their phone menu (there really should be an automated
system for this where you call back and just punch in the code) I got
someone on the line and read him the code. After that it went down hill
as the connection got worse and worse and there were several second gaps
in between quarter second of sounds. I heard something about Alabama,
but that was about all I could make out of that conversation. A few
minutes later I got an email saying that the certificate was ready for
download.

Problem is I cannot find any place to download it! The status still
says "Validating" Still no response.

The people I have talked with, chatted with and emailed with, none of
them are native English speakers. I'm pretty good with accents if I can
hear what is said, and I could barely understand every other word on the
phone and the email/chat conversations were borderline weird<g> Even
their phone menus sounded almost like Stephen Hawking's 1980 speech
synthesizer.

Nothing really happened until I told them that if someone didn't start
doing something quickly, I would report the charge on my card as
fraudulent. Then all of a sudden things started to happen!

Despite them telling me that my certificate is ready to download, the
status still says "Validating" - that's 75 minutes after I got the
email saying it was ready.

I don't think I will do business with Sectigo again. I am so beyond
underwhelmed with their service. If I was paying $10, OK, not bad, but
not satisfactory, but for $800 I would expect to get better service.
Comodo wasn't easy to deal with, but this Sectigo thing has sank way
below the surface. Just sad.

Best regards,

--
Arnor Baldvinsson
Icetips Alta LLC

[NewsArchive]

Mine did the exact same thing.. so I waited a day, still nothing.
Finally I called them, again, and the validated got the validation on so
I could download. Then I had to figure out how to extract and they sent
me an Email. Huge PITA. I got these guys for 4 years. I might go with MS
next time, they have a service.

I can't retire... but it's not like my job is that stressful, and I like
it. I get my SS now which is a nice bonus every month. If I can just
keep my mind for a little longer.

It will be OK in the end. And if it's not OK, it's not yet the end.

Ray Rippey
VMT Software

On 4/26/2023 9:57 AM, Arnor Baldvinsson wrote:
> Despite them telling me that my certificate is ready to download, the
> status still says "Validating" - that's 75 minutes after I got the
> email saying it was ready.