not uninstalling

[NewsArchive]

Hi all,

Testing a setup on vista that we've created and when you go through the
uninstall process, it "acts" like it is uninstalling, but it doesn't
appear to be doing anything. All files / folders are still intact.

Any ideas on where to look. I've checked the "Uninstall" feature and it
is turned on.

Cheers!
Ken

[NewsArchive]

If I remember well you install as admin and uninstall as user...something
like that
It then is normal all remains where it is as it is not the same registry
etc....
Try uninstalling as admin....


Merci - Thank you

JP

Data Management Center
A tool to help you Transfer - Import - Export your data so easily ....

http://www.dm8.fr

[NewsArchive]

Hi,

Thanks for responding. I also tried opening an Admin Command Prompt and
doing it from the command line, still did not remove any files.

I also check the registry and the install path and uninstall path to log
are correct.

Cheers!
Ken

[NewsArchive]

not an admin command prompt simply log in windows as admin and uninstall

--

Merci - Thank you

JP

Data Management Center
A tool to help you Transfer - Import - Export your data so easily ....

http://www.dm8.fr

[NewsArchive]

Jean-Pierre Gutsatz (DMC) wrote:
> not an admin command prompt simply log in windows as admin and uninstall
>

Hi,

My account that I am logged in as, is an Administrator account. Also,
this is the same account that installed the software. It should be able
to uninstall it. When I choose to uninstall, I am prompted like it is
elevating to do the uninstall.

I've tested on XP and it appears to be working fine.

Cheers!
Ken

[NewsArchive]

> My account that I am logged in as, is an Administrator account. Also,
> this is the same account that installed the software. It should be able
> to uninstall it. When I choose to uninstall, I am prompted like it is
> elevating to do the uninstall.
>
> I've tested on XP and it appears to be working fine.

If your using Armadillo for protection and have not upgraded to the 5.x
version you could get a prompt like that when installing/uninstalling on
Vista.

The 5.x upgrade takes care of the issue.

Charles


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[NewsArchive]

No protection whatsoever. Straight PowerBuilder application.

thanks,
ken

[NewsArchive]

Hi Ken,

> Testing a setup on vista that we've created and when you go through the
> uninstall process, it "acts" like it is uninstalling, but it doesn't
> appear to be doing anything. All files / folders are still intact.
>
> Any ideas on where to look. I've checked the "Uninstall" feature and it
> is turned on.

Perhaps you install over an already installed product on this machine (a
backup is created) and the "Overwrite Existing Uninstall Application" option
is turned on?

In this case, the uninstall application uninstalls the "new" install and
restores the files from the backup ("old" install).

You can send me (or post it here) the uninstall .log and I can tell you if
this is the case.

Friedrich

--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910

"point. click. ship" - that's SetupBuilder 6.7
Create Windows Vista ready installations in minutes

-- Official Comodo Code Signing and SSL Certificate Partner

[NewsArchive]

Hi Friedrich,

I completely remove all evidence (that I know of) of any existing
versions before trying. Including Registry entry, directory structures etc.

I'm installing now to look at the log and will post if it isn't
completely obvious as to why.

As mentioned in a previous post, it does work fine on XP.

Thanks,
Ken

[NewsArchive]

Hi Ken,

> I completely remove all evidence (that I know of) of any existing versions
> before trying. Including Registry entry, directory structures etc.
>
> I'm installing now to look at the log and will post if it isn't completely
> obvious as to why.
>
> As mentioned in a previous post, it does work fine on XP.

And make sure you did not (accidentally) change the "Requested Execution
Level" for Vista/2008.

General Information -> Generator Settings -> Requested Execution Level -> It
should be "requireAdministrator".

SetupBuilder 6.7 is already compatible with the final Vista SP1 (RTM) and
Windows Server 2008 (RTM), so it's very unlikely that there is a bug in the
uninstall feature ;-)

Friedrich

--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910

"point. click. ship" - that's SetupBuilder 6.7
Create Windows Vista ready installations in minutes

-- Official Comodo Code Signing and SSL Certificate Partner