Our Maintenance and Support Plan (MSP) ensures that you will always have the latest version of your licensed installation product without any additional cost during the term of the Plan. You get every new release, version, and feature enhancement for your licensed software, providing a budget-conscious way to ensure you're always using the most current technology. This is the easiest and by far the most economical way for you and your company to keep your software investment current.
We believe the SetupBuilder licensing scheme is simple, upfront and equitable. Our software licenses entitle you to perpetual use, and include a maintenance and support plan commencing from the date of purchase. Renewing maintenance is entirely optional.
Why Is a Maintenance and Support Plan a Great Value?
A Maintenance and Support Plan is more than ongoing support—it's upgrade insurance and long-term protection for your software investment. It ensures your product remains current, secure, and fully supported, while helping you control costs and minimize risk. What's Included:
- Free Access to All Upgrades: Receive every minor and major product update at no additional cost.
- Seamless Web Updates: Download the latest releases easily through Web Update. Updates are delivered regularly—or immediately when critical fixes or enhancements are required.
- Protection Against Compatibility Issues: Stay compatible with new operating systems, frameworks, and third-party dependencies without surprise costs or delays.
- Faster Resolution of Critical Issues: Maintenance customers receive timely fixes and guidance, reducing downtime and operational risk.
- Security Confidence: Regular updates and early access to fixes help address vulnerabilities before they become problems.
- 24/7 Web Community Access: Engage anytime with our active product communities to exchange ideas, share solutions, and learn best practices from fellow users and experts.
- Expert Technical Support: Get direct access to our developer team via email for fast, reliable assistance when you need it most—straight from the people who build the product.
- Price Protection: Lock in your Maintenance and Support Plan pricing for the duration of your term, protecting you from future price increases.
- Discounted Sectigo Code-Signing Certificates: Take advantage of exclusive discounts on Sectigo Code-Signing Certificates to strengthen application security and user trust.
- Hassle-Free Renewal Reminders: Automatic renewal notifications help ensure uninterrupted coverage and peace of mind.
- Exclusive Beta Program Access: Gain priority access to Beta Programs and help shape upcoming features by providing early feedback on new releases.
A Maintenance and Support Plan delivers predictable costs, priority support, and continuous innovation—making it the most cost-effective way to protect and maximize the value of your software over time.
The initial purchase of your new SetupBuilder license includes a Maintenance and Support Plan under which you are eligible for support, upgrades and updates. The Maintenance and Support Plan will expire one (1) calendar year from the initial date of your new SetupBuilder license purchase. If you wish to continue your eligibility for these services, you must pay a renewal fee before or at the time of the expiration of your current Maintenance and Support Plan. The renewal of your annual Maintenance and Support Plan will extend (for another 12 months beyond the expiration date of your current plan) your eligibility for support, upgrades and updates.
If you choose not to renew your maintenance and support plan, you will be able to continue to use the versions, which were released prior to your maintenance and support plan expiration, but your license does not include future versions of the product.
No. The licensing period is based on the date that the software was released, not on the current calendar date.
When you renew your Maintenance and Support Plan, you will receive a new Maintenance Key which will allow you to download and use an additional 12 month's worth of releases. The Maintenance and Support Plan is only offered in 12 month periods.
No. You may renew your Maintenance and Support Plan at any time during the year before the expiration date. No matter how far before the expiration date you renew, your existing Maintenance and Support Plan will be extended for 12 (annual) months.
Yes, Lindersoft offers Maintenance for one or two year terms. And you can combine these options for longer term, for instance by purchasing two 2-year Maintenance for a total of 4 years, or a 1-year and a 2-year Maintenance for a total of 3 years, etc.
Once your Maintenance period expires, you can REACTIVATE your expired Maintenance and Support Plan. You will receive a new Maintenance Key which will allow you to download and use an additional 12 month's worth of releases.
No need to renew your Maintenance and Support Plan annually! We believe in giving you the freedom to choose. Our 'updates philosophy' rejects mandatory yearly fees for software updates you may not need or want. You can easily REACTIVATE your plan whenever new features align with your needs and feel worth the investment.